My Curious Life
True experiences from my life.
Friday, June 29, 2012
Why We Need Health Care Reform
Saturday, December 25, 2010
Mavis
Date: September 5, 2009
__________________
Director
Willed Body Program
University of _______, School of Medicine
Department of Biological Structure
Dear Dr _______:
My father, Robert W. Jones, passed away on Saturday, July 5, 2008, at the University of _____ Medical Center after surgery for a broken hip. As horrible as that experience was, I am writing to you about a series of subsequent unfortunate events originating with your organization.
My Dad broke his hip two days before he died. At age 87, given that he was suffering from Alzheimer’s, my sister and I, his only surviving relatives, were painfully aware of the difficult prognosis. My sister and I were grateful to be able to be with him in the ICU when his respirator was slowly turned off. Although I thought I was prepared, of course, I was not. The staff in the ICU and throughout the hospital were truly awe-inspiring. In the ICU, the nurse played some gentle music, asked us about our father, and shared our tears. At one point, she gently asked, “Did your father express his wishes for after he passed?” We replied, “Yes, he arranged to donate his body to the University.” To which, the nurse replied, “How wonderful! We will take care of it.”
My father was very strong willed, with very definite opinions about end-of-life care. His living will, for example, which he wrote himself, stated in its last paragraph that he wanted his heirs to sue any medical practitioner that did not respect his wishes, though he “left that to our discretion.” One of his key reasons for donating his body was to minimize the pain of his children in disposing of his remains.
After he passed, my sister and I specifically stayed in the ICU waiting area expecting that we would have to sign some kind of paperwork. An ICU staff member came out and gently said, “there’s nothing more for you to do, you can go home.” Despite our profound grief, we were comforted by the fact that my father passed quickly, without much pain, and that his final wishes were respected.
On the morning of Tuesday, July 8, when I had dragged myself back to work, barely functional, I received an unexpected telephone call from Ms. Mavis ______ on your staff. Below is my unforgettable memory of that conversation.
“Hello, this is Chris Jones at ______”
“This is Mavis _______ from the Willed Body Program at the University of ______. Why am I just hearing about your father today??”
“The people in the ICU told me that they would take care of the transfer of the body to the Willed Body Program. Who was actually responsible for informing you?”
“To be frank, you!”
“Oh my goodness. I’m so sorry. That’s not what we were told by the hospital.”
“Well, we might not be able to take your father’s body after this length of time.”
“What do I do now?”
“You’ll have to make other arrangements. We can’t take him.”
I was already in shock from my father’s death. I was now even more in shock by the utter lack of sensitivity shown by Ms. ______.
I began making other funeral arrangements.
I also called the number I had been given by the ICU, in case I had any questions. The very kind person on the other end of the phone, a staff member in the pathology department, said that she would investigate and get back to me. About an hour later, I was amazed and surprised to receive a telephone call from Dr ________, associate director of the department of anatomic pathology at the University of ______ Medical Center. She apologized profusely, and informed me that the ICU staff had misinformed my sister and me. I thanked her, sincerely, for her apology. To make amends, she stated that the University would take care of my father’s body as he wished, though his body might not be usable for the medical school. In any case, the University would respect his wishes. She also stated that, just that day, she had mentioned my father’s case to the students in the class she was teaching, so that in future, the medical center staff would be better informed. I was so grateful. It allowed me to let go of the incredibly insensitive phone conversation I had experienced earlier that morning.
During the next month, I received a letter from Mavis asking where my father’s cremated remains should be sent. My sister and I were uncertain about what we wanted to do about my father’s ashes, so we delayed responding. About two weeks later, I received a second, more insistent letter. If we didn’t make a decision soon, the decision would be made for us: his ashes would be deposited in the common location reserved for donations to the University. My sister and I finally concluded that we wanted to receive the ashes, and chose a spot to scatter his ashes. So, I made arrangements with _______ Funeral Home, _______, Seattle, and submitted the required paperwork before the deadline. After that, I heard nothing, until today.
Today I received the attached letter from Mavis. According to the letter, my father’s cremated remains have been sent to a cemetery in Kalispell, Montana. Neither my father, his ancestors, nor his descendants have any ties to Montana. I completed the required paperwork by the deadline, even though that information was apparently not needed for over a year.
Why are my father’s remains now on their way to Montana?
Evidently Mavis is not only woefully insensitive; she is also incompetent.
What are you going to do to correct—systematically—this series of unfortunate events, so that no other family will have to experience what my sister and I have experienced?
Sincerely,
Christopher V. Jones
_________
Director
Willed Body Program
University of ________, School of Medicine
Department of Biological Structure
September 15, 2009
Dear Dr _______:
Following up on my letter to you of September 5, 2009, and our telephone calls on September 11, 2009, and my email on September 12, my sister never requested my father’s ashes be sent to any cemetery anywhere in Montana. During our first phone call on the 11th, you stated that your employee, Mavis ______ had written a note in his file, dated August 28th, stating that my sister had called making this request. You also stated that you have no written request from my sister (or from me) to send my father’s remains to Montana.
In speaking with Mr _____ from ______ Memorial Cemetery in Kalispell, MT, no one had ever contacted him to have my father’s ashes interred there. As I stated in my email on the 12th, someone else is evidently responsible for my father’s ashes being sent to Montana.
As we discussed over the telephone, at your request, enclosed find a signed letter from my sister requesting that my father’s ashes be sent to _____ as well. Again, she had signed the paperwork in August 2008 to have the ashes transferred to ______ l in Seattle.
My sister’s letter reiterates the statement I made to you in my telephone call on the 11th, and in the email I sent you on the 12th. In particular, my sister never contacted anyone in your office about having my father’s remains sent to that cemetery in Montana.
Also, per your request, I now formally request, again, that my father’s ashes be sent to _________ Funeral Home, ________, Seattle, WA 98122. This is the same request made, in writing, in approximately August, 2008.
I am sure that my father’s remains will eventually get to ______ as my sister and I originally requested.
If there is any further information you need from me or from my sister, I am sure you will let my sister or me know.
My question from my letter of September 5th, remains, however. What are you going to do to correct—systematically—this series of unfortunate events, so that no other family will have to experience what my sister and I have experienced?
Sincerely,
Christopher V. Jones
Postscript: As of this writing, Mavis is still employed at the Willed Body Program.
Sunday, December 28, 2008
Skiing at Crystal
Wednesday, December 24, 2008
I Just Wish You Wrote Better
When people find out I was a professor at Wharton for a time (untenured, assistant), they are usually impressed. When they find out I left Wharton voluntarily, they are usually surprised. When I explain why I left, they are usually appalled.
When I joined the faculty at Wharton, I knew that it would be challenging. I had never taught before. I was no longer in the insulated cocoon of graduate school. My research was unusual to say the least. It would take a long time to explain it, except to note that it applied graph-grammars (huh?) to the problem of formally specifying graphical user interfaces. I started at Wharton in 1985. The Macintosh was just a year old, and graphical user interfaces were in their infancy.
Not only was my research outside the mainstream, it required writing a ton of computer programs to demonstrate the concepts. Computer programming takes a long time, requires lots of resources, and for a while, I had no idea how to implement the ideas in my research. After a lot of effort (over 2 years of programming), I had built a prototype system, and had submitted the fundamental paper to a well-respected journal for possible publication.
Since it was taking so long to write the code so that I could write a paper, I had received worried yearly reviews from the more senior faculty. They had noted the small number of publications to date and the unusual nature of my work. I told them that I was working hard on the key part of my research, which I believed would pay off. I suggested, wait until you read the paper.
One faculty member---let's call him "Rod"---would play a key role. When I was an undergrad at Cornell, he was a visiting professor, and I enjoyed his class. Rod and I both had the same PhD advisor, though he had earned his doctorate many years earlier. He was likely instrumental in my being offered a position at Wharton. He was a very colorful character, funny, articulate.
I was frustrated and angry, since this paper represented my absolute best, and had received glowing reviews. I was younger then, I suppose, and stubbornly proud of the work, so I directly informed the committee that if they could not understand the work, given that others had, there was little I could do. Not the most effective strategy, in retrospect.
This pissed them off, of course, especially Rod. He pleaded, "Work with me. I'll help you get a grant from the National Science Foundation. I'll teach you how to write."
I had seen him "work" with others; although he is a wildly entertaining and effective teacher, as a faculty member, he was widely known as a jerk, horribly insecure, taking out his insecurities out on colleagues and graduate students often in ways that were publicly humiliating (e.g., "great survey paper"). When he "worked" with others, he also added his name to the papers as co-author. That was credit that I felt he didn't deserve.
At the same time, unbeknownst to the rest of the review committee, but known to Rod, I was also dealing with the aftermath of Stewart's death from AIDS. Such personal struggles carried no weight at Wharton. Another untenured assistant professor was dying of cancer. After they denied her tenure, Rod came to me very pleased that at least they had decided to extend health benefits to her until she died. But they still had to deny her tenure. She died a few months later. How generous.
Six months later, I presented a shorter version of the "survey" paper at a well-recognized conference. The paper tied for best paper in its area, among over 70 papers presented in that area.
When I got back to Wharton from the conference, Rod stopped by my office.
"Congratulations. The faculty are going to think that's great."
"Thanks, Rod."
He was not quite done. "Of course it doesn't mean very much."
"I just wish you wrote better."
Huh? I just was awarded irrefutable outside evidence that I wrote very well, thank you, but Rod was not buying any of it.
Actually, I apologize. I took Rod's comments out of context. It turns out that Rod presented a paper at the same conference that I did. His paper was in a different area than mine, but, of course, Rod's paper didn't win. Moreover, papers are presented in sessions of two to three other papers. At that conference, the chair of each session is responsible for submitting a nomination of one of the papers in their session for the best paper award. Rod's paper was the paper nominated from the session he chaired.
Before I went to that conference, the much longer paper I submitted had been accepted for publication. Actually, I was asked to expand the paper into 2 parts, since they felt there was so much useful material. I was informed during the conference where I won best paper that my NSF grant was funded---the grant that I wrote all by myself.
Given the handwriting on the wall, however, I found another job. It was at Simon Fraser University in beautiful Vancouver, British Columbia. Not nearly as prestigious at Wharton---most people I knew had never heard of it---but I had always wanted to live in the Pacific northwest, I liked the faculty, and I knew I would succeed there. I eventually got tenure, was awarded a teaching award one year, and became an area editor of that excellent journal.
Before I decided to leave, I met with each of the members of my review committee for one last chance. They knew about the award-winning paper, the acceptance (and expansion) of the "survey" paper, the NSF grant, and the fact that I had an active job offer. Here is what they said:
Rod: "Don't buy a house."
Member 1: "The committee was pleased that after our negative feedback, you seemed to turn things around." I calmly replied, "I had completed and submitted all those positively received papers before the committee even met."
Member 2: I mentioned to him that I didn't believe the faculty paid much attention to Rod's opinions (I wanted to say, "since he is such a jerk," but didn't). This faculty member replied quite simply, "don't make that assumption."
Saturday, December 20, 2008
Flaming Car Wreck
Monday, December 8, 2008
Viruses
"The University of Pennsylvania today announced the development of a chicken pox vaccine. It will be available in 2 to 3 years."In a few more days, the fever broke, the pox scabbed over, and I was able to get out of the house. I hadn't shaved in a week; in fact I ended up growing a beard because it was impossible to shave with all those scabs on my face.
Saturday, December 6, 2008
Living Will
In addition, I request that the executor of my Will refuse to pay any bill demanded from anyone who violates my wishes above. Indeed, I would hope that my executor would sue such violators; however, I leave this to his discretion.